Warranty

- 12 Months Free warranty extension: In addition to our regular 6 months warranty

   Note: Warranty extension is not valid for used goods.

 

  Process for Returning Merchandise

- Obtain a Return Merchandise Authorization (RMA) Number:

  All returns must have an RMA number for processing. Contact your reseller or email info@heatedmall.com for assistance.

- Write the RMA number on the shipping label on the outside of the package.

 

RMA numbers should be clearly displayed on the return shipping label of any package being returned to Heated Mall. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

 

Undamaged products may be returned for a full refund for any reason within 7 days of purchasing. Once the returned item arrives back in Heated Mall, warehouse for inspection, the refund process will begin.

Limited Warranty Details: For Quality issues only

7 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason like bad weather and transportation problems within 7 days of purchasing. Once the returned item arrives back in Heated Mall, warehouse for inspection, the refund process will begin.

7 DAY RETURN POLICY	RMA Authorization (customer needs to contact us for an RMA number)	Yes
	Return has to include all accessories?	Yes
	Return requires original packaging?	Yes
	When do we execute the refund?	Upon receipt of the return package (if the customer returns the product to our warehouse)
	When do we execute the replacement?	Upon receipt of the return package (if the customer returns the product to our warehouse)
	Refunds for delivery costs	Quality issue only
	Refund for return shipping costs	Quality issue only
	Refund for lost/damaged item returns	Take responsibility for the returns with a prepaid shipping label only
	Return RMA validity	7 days (from the date the RMA was created)
	Return from overseas - customer taken it there	Not accepted
	Return from overseas - we shipped it there	Accepted, but only for refund

 

Refund requests for the 7-day money back guarantee expire 7 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 7-day window. For purchases not made directly through Heated Mall online stores, please contact retailers for refunds. For quality-related issues, please see below. 

SELLER'S WARRANTY	Is extended warranty available?	Yes, but not for refurbished or used items
	Unauthorized returns	Not accepted
	For what reason is an RMA accepted?	Product quality only
	Is an RMA accepted for a refund?	No, only for a replacement
	When does the warranty start?	The date the item was purchased
	How long is the RMA claim time?	Within the warranty time
	Troubleshooting results?	Yes
	Do I need SN / pictures / video?	SN or visible proof depicting the defect are required
	Return needed?	Warranty can be processed without returns in certain cases, at the discretion of Enegon
	Should I keep all the accessories in case of a return?	Including, but not limited to
	Should I mark the RMA no. on the outgoing package?	Yes
	Will I receive refunds for delivery costs?	Yes
	Will I receive refunds for return shipping costs?	Yes
	Who pays the shipping fee for shipping back the unauthorized return package?	The customer
	Does a return require the original packaging?	No
	Does the warranty apply overseas? - customer brought it there	Limited warranty is restricted to the country of purchase
	Does the warranty overseas? - we shipped it there	Limited warranty is restricted to the country of purchase
	Is there warranty for free products?	No
	Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?	No
	Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?	The customer

 

What does this warranty cover?

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Heated Mall will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Heated Mall and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

 

What does the warranty not cover?

This warranty does not cover:

1.Improper use or installation.

2.Cosmetic damage.

3.Damage due to acts of nature. For example: lightning strikes, tornadoes and similar.

4.Accidents.

5.Misuse.

6.Negligence.

7.Commercial use.

8.Connection to an incorrect voltage supply.

9.Attempted repair by anyone other than an authorized facility.

Heated Mall will service and not replace:

10.Products sold ‘as is’ or with all faults declared

11.Consumables, such as fuses or batteries

12.Products where the factory applied serial number has been altered or removed

 

Repair replacement as provided under this warranty is your exclusive remedy. Heated Mall shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Heated Mall products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

SUPPORT TEAM  ：support@heatedmall.com

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