Description
Shipping policy
Track Order
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
HEATEDMALL have three different fulfillment centers in the United States, China and UK for all orders. After your orders is complete, it takes 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest center, we will ship your orders from our main fulfillment in China where we stock a large quatity and style of the products. Shipping is also based on your location; Please expect 5- 15 business days after order processing to receive your package depending on your location and shipping option.
Savior Heat Official Store has two shipping modes:
① Standard Express Mode arrives in 7-15 days,
② Expedited Shipping Mode arrives in 2-5 days. Among them, the standard express mode will free shipping on orders over $45.
Charges by weight:
Applicable countries: Europe
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Applicable countries: North America
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Applicable countries:South America
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Applicable countries:Asia
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Applicable countries:Australia
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Applicable countries:Other regions
| Shipping name | Condition | |
| Standard Shipping 5-10 Days | 0 kg – 2 kg | US$8.99 |
| Standard Shipping 5-10 Days | 2 kg and up | US$45.00 |
| Standard Shipping 5-10 Days | US$20.00 and up | FREE |
At HEATEDMALL, we pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 48 hours - excluding weekends and holidays.
Please note, we have multiple distribution centers around the world, so your orders could be shipped from the United States, the United Kingdom, or China.
Affected by Covid-19, there will be some delay on the delivery.
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Tracking
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can tracking your order at your country’s post website or here
Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.
RevZilla.com does not typically take back orders, however items in which a back order or pre-order is available will be clearly identified.
Wrong Address
It it the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is alwasys a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or Stolen Package
We are not responsible for lost or stolen packgaes. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any question on how to do this, please reach out to our customer support team.
You can find the tracking order page on our website, enter your order number and check where the package is. Usually, there will be package information on the tracking order page 24-48 hours after delivery. (if the package information may not be updated within 48 hours, please wait patiently)
Sales tax is not included in the price stated on our website.
If you order from outside of the United States, we cover any customs and import duties on orders up to $2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding US$800 may be subject to customs clearance which may cause a delay in shipping.
Orders placed from outside the United States may be subject to customs and import duties.
*Please contact us if you plan on making an order exceeding $2,500.
None of these can solve your problem?, Want to know more about the detailed rules in the rules?
Please contact us by email. We usually reply to you within 24 hours.
Please Fill in your package delivery Number and get the real -time location of your package.
Or e- mail to info@heatedmall.com for help!
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 15% of the original payment, within a 2-3 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@heatedmall.com
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
If you have any issues with your return, you must contact Customer Support within 60 days after your order was first placed.
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